Critical Information Summary
Information About The Service
As phone system specialists, IP Telco delivers a range of cost effective solutions including on premises IP-PBX and cloud based systems for any size business, whether you have 2 users or 2000. Our partners include respected industry leaders such as Cisco, Aastra, Snom, Polycom & Yealink.
Please contact us to discuss your specific needs so that we can work with you to design a solution for you. We will also be happy to discuss with you any hardware requirements that our solutions may involve and clearly indicate any limitations or conditions to our services should there be any.
Our services are available with different minimum terms as we understand that not all of our customers have the same requirements and some may require more flexibility than others.
Information About Pricing
These are the call rates that apply to the solution that we will design for you:
The cost of making a 2 minute call to a mobile is 52c.
Early termination charges:
Depending on the service you have chosen and its contract duration, we may charge you an early termination fee if you decided to leave us prior to the end of your contract. However, we will clearly tell you if this is the case before you sign up.
Enquires, feedback and complaints:
We are committed to providing you with excellent service. Please contact us by calling 1 300 790 969 or by sending an email to [email protected] if you have any questions, would like to give feedback or complain.
Telecommunications Industry Ombudsman
We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.
You can contact the TIO as follows:
Phone: 1 800 062 058
Fax: 1 800 630 614
This is a summary only. Please contact us for further information or visit our website for full Terms and Conditions. Summary valid as of March 2014.